Express Mail

FedEx

Express Mail & Package Delivery Service

Supplier Type: Contract Supplier – FedEx Education Pricing

Contract Benefits

  • Competitive rate structure
  • The flat rate includes desk-top pick up and drop boxes located on the campus at no additional charge.
  • Shipping and Freight costs included
  • Multi-user Accounts: Connect your FedEx accounts to match your organizational structure, control shipping services access down to the individual with FedEx Administration.

Payment Method

  • PCARD

Shipping a Package

Tracking a Package

To track a shipment please go to Tracking ID and enter your tracking number.

Setting Up an Account

To set up a new FedEx account or convert an existing account:

  1. Complete the green and orange sections of the new account form
  2. Send the form to FedEx Government Account Services at govtsupport@fedex.com
  3. When you receive confirmation the account has been set up by FedEx, contact Purchasing with the information and the account will be linked to the University account and you will be linked to the department account.

Click here for more information and resources regarding FedEx.

For complete pricing please refer to our Answers page, or log into your FedEx account once you are registered.

FedEx Customer Service

Telephone: (800) 463-3339 (800-GO-FEDEX)
Fax: (607) 257-5879

Shipping supplies: https://www.fedex.com/en-us/shipping/packing.html

FedEx Customer Service 1-800-GO-FEDEX -1-800-463-3339
Supplies, pickups, general questions.

FedEx Government Account Services- govtsupport@fedex.com
Invoicing or billing questions, setting up accounts using the new account form

FedEx Technical Support:  1-877-339-2774
Assistance with online tools such as, shipping, reporting online and billing online

FedEx International Help Desk 1-800-247-4747
Assistance with questions on international shipping

FedEx LTL Freight Customer Support 1-800-393-4585
Assistance with FedEx freight LTL shipments

UPS

Supplier Type: GPO Agreement – Sourcewell Contract 090121-UPS

Contract Benefits

• Competitive rate structure
• Access to the UPS global, smart logistics network
• Pricing and service descriptions are available at the following Pricing Table

Payment Method

• PCARD

Shipping a Package

• Go online @ ups.com
• Call for an ‘on-call’ pickup (800) 877-1497 OR email enterprisesupport@ups.com
• Drop your package off at a UPS location

Setting Up an Account

To set up a UPS account and ensure proper discounts are applied to your shipments, please complete this form and return it to mbracken@ups.com. New account requests may take up to two weeks, and you will receive an email notification once registration is complete.

Do not apply online directly through UPS.com.


UPS Support

The UPS Enterprise Support Team is the primary channel to resolve issues, including pickup and delivery, billing concerns, and account updates. Enterprise Support can be reached via email at enterprisesupport@ups.com or by calling 800-877-1497.

Here are the hours for UPS Enterprise Support:

Monday to Friday

    • Email support – 7:00 a.m. to 9:30 p.m. EST
    • Phone support – 7:00 a.m. to 12:00 a.m. EST

Saturday

    • Phone support only – 7:30 a.m. to 6:00 p.m. EST

For complete pricing refer to our Answers page or log in to your UPS account once you are registered.