There are not many jobs on the Syracuse University campus where the office cheat sheet includes items like “clogged toilet,” “hot office,” “broken garbage disposal” and “Quad event set-up.”
The list of potential mishaps is at least 10 pages long and growing, judging by the cramped handwriting in the margins of the pages. The minor calamities and major emergencies of a bustling campus make up the daily lives of the five Facilities Services dispatchers–Melissa Stocking, Vickie Crawford, Vernessa Honor, Laurie Poirier and Michele Grosso–who work out of a second-story office on Ainsley Drive. Poirier, the longest-tenured amongst them, has been at the University for 42 years and two are relative newbies, having been at the University for only a couple years.
Read the full story at Syracuse University News.